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The supplier must provide you with details of your cancellation rights, any duty to return the goods should you cancel, and whether you will have to pay for this.

In return, you must provide notice of cancellation in writing, which this must be posted, left at, faxed or emailed to the business address of the supplier no later than 7 working days after receipt of goods.

It would be impossible for you to do this without opening the packaging and trying the product out.

Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals.

If you ever find an entry on your bank statement for a sum of money that you did not authorise, in relation to something you bought online, over the phone or by mail order generally, you are entitled to 100% of the fraudulent amount to be recredited to you by the card issuer.

Do take care however with advance or pre-payments as these are not protected against fraudulent use, and in any case, the supplier may become insolvent before your goods or services are delivered, leaving you with nothing, and little recourse.

This ‘pre-contractual’ information should include: identity of the supplier, description of the main characteristics of the product or service, price, delivery costs, arrangements for delivery, performance and payment, cancellation rights, cost of communication (for e.g.

The supplier must then reimburse you within 30 days without charge (unless you have been expressly informed that you will be liable for a charge) and if you have any related credit agreements, these will also be cancelled.

Unless you have agreed otherwise, goods must be delivered, or services performed within 30 days from the date you submitted your order.

There are obvious exceptions and you will not have the right to cancel with the purchase of the following goods: Under the distance selling regulations, you are quite within your rights to change your mind at any time, return the goods and get a full refund.

This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee.

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